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Privacy policy

Last updated: 5 April 2026

Lunor Vision is committed to protecting our customers’ privacy and keeping their personal data confidential. This policy describes how we collect, use, and protect information when you use our services, in particular PC performance tuning services.

1. Scope

This policy applies to everyone who uses Lunor Vision services, visits our website, or contacts us through any channel.

2. Information we collect

We only collect information that is necessary to provide the service. This may include:

  • Full name
  • Phone number
  • Email address
  • Device information (such as specifications, operating system, and hardware components)
  • Performance data before the service (such as FPS or system performance)
  • When you order through the website: order details and currency; payment data is processed by a third‑party provider (Stripe), and we do not store full card numbers or CVC on our servers.

3. Service recording (recording policy)

Lunor Vision may record the service session as a video, including:

  • Performance tuning steps
  • Settings that were changed
  • Performance results before and after

The recording is used for the following purposes:

  • Documenting how the service was delivered
  • Transparency with the customer
  • Reference in case of a dispute or refund request
  • Improving service quality

We confirm that:

  • The recording is not published or shared with any third party
  • It is used internally only
  • The recording may be deleted at the customer’s request after the service is completed

4. How we use the information

Information is used for the following purposes:

  • Delivering the performance tuning service
  • Analysing the system before and after
  • Communicating with the customer
  • Improving our services

5. Sharing information

We do not sell or share user data with any third party.

6. Protecting information

We take appropriate security measures to protect user data.

7. Data retention

Data is kept only for as long as needed to provide the service or for technical support purposes.

8. Your rights

You have the right to:

  • Request access to your data
  • Request deletion of your data
  • Withdraw consent to use of your data

9. Changes

Lunor Vision may update this policy at any time.

10. Consent

By using Lunor Vision services, you agree to this policy.